At Qoricancha Expeditions, we value your trust above all else. We work hard to protect your personal information and treat it with care, transparency, and security. This Privacy Policy explains what information we collect, why we need it, how it helps improve your travel experience, and what we do to keep your data safe throughout your journey with us.
We collect your personal information only to run our tours, follow Inca Trail and Machu Picchu rules and give you a safe, personalized, and high-quality travel experience. We never sell or misuse your data. Only authorized staff and secure third-party services needed for bookings and payments can access it.
When you travel with us, you can trust that we handle your information responsibly and follow all relevant data protection rules.
1. Information We Collect
We collect some personal information when you book a tour or trek with us. This helps us secure permits, personalize your trip and follow travel regulations in Peru so your experience is smooth and safe.
Personal Information: We may ask for basic details like your:
- Full name
- Passport number
- Nationality
- Gender
- Date of birth and
- Passport expiration date.
These are needed for Inca Trail permits, Machu Picchu tickets, and other regulated activities.
Contact Details: We collect your email, phone number, and mailing address so we can contact you before and during your trip. This lets us send confirmations, updates, travel information, and emergency alerts if needed.
Payment Information: We process payments like deposits and balances through trusted third-party platforms such as WeTravel, Wise, PayPal, and Western Union. We do not store or handle credit card details on our servers.
Travel Preferences & Special Requests: We may also ask about dietary needs, medical conditions, physical limitations, or special requests for your tour. This helps us tailor your trip, keep you safe and give you the right support.
2. How We Use Your Information
We use your personal information only to run, manage, and make your travel experience with Qoricancha Expeditions better. This includes:
- Getting the official permits, entrance tickets, and reservations you need for Machu Picchu, the Inca Trail, and related services.
- Staying in touch with you before and during your trip, such as sending itinerary confirmations, trip updates, preparation tips, and payment reminders.
- Following Peruvian government rules, including providing the required information for protected sites like the Inca Trail and Machu Picchu.
- Improving our services and your experience by using feedback, reviews, and satisfaction surveys.
We collect your information only for operational reasons. We never sell, rent, or share your personal data with third parties for marketing or business purposes.
3. Information Sharing
We share your data only when needed and only with trusted partners, such as:
- Peruvian government offices to get the official permits, entrance tickets, and traveler registrations required by law.
- Carefully chosen service partners, like hotels, transportation companies, train operators, chefs, porters and certified tour guides. We only share the information needed to provide your booked services.
All partners are expected to use your data responsibly and only to arrange your travel.
4. Data Security
We take data protection seriously and use strict security steps to keep your information safe:
- All payments go through secure, encrypted third-party platforms that meet international security standards.
- We store personal data on password-protected systems, and only authorized staff can access it.
- We regularly check and update our data protection practices to keep up with changing security standards.
5. Cookies & Website Tracking
Our website may use cookies and similar tools to:
- Make the website work better and faster.
- Remember your preferences for a smoother browsing experience.
- Analyze website traffic and how people use the site to improve content and usability.
You can turn off cookies at any time in your browser settings. Keep in mind that this may affect some features of the website.
6. Your Rights
You have full control over your personal information. At any time, you can:
- Ask to see the personal data we have about you.
- Request corrections or updates if your information is wrong or incomplete.
- Ask us to delete your personal data, as long as it meets legal requirements and you have no active bookings.
To use any of these rights, just contact us using the details on our website.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws, how we operate, or security measures. We will post any updates here, and the latest version will always be on our website.
8. Contact Us
If you have questions or concerns about how your information is handled, please contact us:
- Email: info@qoricanchaexpeditions.com
- Phone: +51 981 345 935
- Office Address: Calle Andres Avelino Caceres A-10. Cusco, Peru